FAQ

Do you offer an Ambassador Program?
Coming soon! Get on our email list. We’ll share updates when the program launches.

Do you offer stylist pulls, studio services, or loan-out products for events?
At this time, we do not offer free or tagging-credit stylist pulls; nor do we loan or donate stock to fashion or charity events. All stock is devoted to retail sales only at this time.

Do you collaborate with influencers or other brands?
Yes—on a selective basis, we structure an affiliate-based compensation model. If you are a national brand or a fashion merchandise-led social influencer with a single-platform minimum-following of 10K+ subscribers. If you consistently generate a minimum of $5K per month in fashion sales through your links with one retailer, please contact us to discuss partnership opportunities.

Do you create custom items?
It is possible. Contact us for more information or to discuss your project.

When will my order ship?
All items are in stock and ship within 48 hours of purchase. Orders are processed and shipped from Los Angeles, California, via the carrier selected at checkout.

Shipping details:

• We ship to all U.S. states and territories, including PO Boxes and U.S. military bases (APO/FPO).
• Select international shipping is available where supported by our carriers.
• We do not cover tariffs, duties, or VAT that may be charged by your country’s customs office.

Tracking information will be emailed once your order ships. Please allow the carrier’s standard delivery time for your region.

What is your return policy?
We want you to love what you ordered. If something isn’t right, we accept returns within 14 days of delivery for store credit. Items must be unworn, unwashed, and have original tags attached. While we don’t offer refunds to the original payment method, you’ll receive store credit to shop with us again.

How do I start a return?
Simply Contact Us for return instructions. You’ll receive the return address and next steps. We don’t provide prepaid return labels, so customers are responsible for return shipping.

When will I receive my store credit?
Once we receive and inspect your return, a MoFashion Gift Card will be emailed to you. Gift cards never expire and can be used anytime online.

Can I exchange an item?
We don’t process exchanges directly, but you’re welcome to reorder the same item using your store credit if it’s still available.

What if my package is lost or damaged?
We understand shipping issues can be frustrating. While we’re not responsible for loss, theft, or damage after a package is confirmed delivered, we’ll do what we can to help you file a claim with the carrier. For items damaged in transit, please contact the shipping carrier directly as soon as possible.

Can I change my shipping address after placing an order?
For security and fulfillment accuracy, we’re unable to alter or redirect packages once an order is submitted.

Do you ship internationally?
Yes, we currently ship to select international destinations. Please note that duties, tariffs, and VAT (if applicable) are the customer’s responsibility. We’re unable to accept returns held due to unpaid fees.

How can I contact you?
For any questions about orders, returns, or custom services, please Contact Us. Our team is happy to assist.