Refund policy

MoFashion Return & Exchange Policy

We want you to love every MoFashion purchase. If something isn’t quite right, eligible items may be returned within 14 days of delivery for store credit only.

• Eligibility: Items must be unworn, have original tags still attached, and be in original packaging.
• Refunds: We do not offer refunds to the original form of payment.
• Exchanges: We do not facilitate direct exchanges. You may reorder the same item if it’s still available.
• Store Credit: Once your return is approved and inspected, you’ll receive a digital MoFashion Gift Card via email. Credits never expire.

Return Process: Contact us for return instructions.

• You are responsible for return shipping.
• Pre-paid return labels are not provided.
• All return shipments must include a valid tracking number.

Inspection: Store credits are issued after our team confirms the item meets return standards. We reserve the right to deny credit for items deemed worn, damaged, or unsellable.

Shipping Responsibility: We are not responsible for items damaged in transit, nor for loss, damage, or theft once a delivery confirmation is issued.

Address Accuracy: We do not change shipping addresses or re-route packages after an order has been submitted.

International Returns: Any return package requiring VAT, duties, or tariffs for release will be refused.

Thank you for understanding and shopping with MoFashion.

Return rules summary

• Returns accepted for 14 days

• Customer provides return shipping

• No restocking fee

• No final sale items